• 旅行社及旅游預訂  |
  • 500人以上  |
  • 2020-02-28

  不限工作經驗  不限學歷   招若干人  性別:不限
  不限 不限 不限   年齡:不限


Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give's partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!
 Who we are: is the planet’s #1 accommodation site.’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Shanghai or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for’s guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
You’ll need:
Fluency in English and Taiwanese
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills
What you’ll be doing:
Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as:  modifications, cancellations or confirmation of reservations, special requests, easy complaints,  etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the culture.
What you’ll get in return:
We offer you many benefits when joining our team.
Full time paid training of 4 weeks
Annual leave entitlement
Quarterly bonus plan
Work schedule provided 4-6 weeks in advance
Catered lunch or dinner depending on your work schedule
 discount
Health insurance
Continuous growth potential, and free and on demand professional training courses
Want to apply?
If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.
 The hiring company Customer Service Center (Shanghai) Co. Ltd. is one of BV’s and/or BookingSuite BV’s support companies in China. Customer Service Center (Shanghai) Co. Ltd. is looking for a Customer Service Guest Specialist - Taiwanese. BV is the company behind™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates’s™ newly established Accommodation Marketing Services division. All references to “" refer to BV.


聯 系 人: 張靜濤
地 址:上海市浦東新區浦電路360號陸家嘴投資大廈16樓


Booking.com隸屬Booking Holdings集團,是全球知名的在線住宿預訂網站。母公司Booking Holdings集團更是全球在線旅游服務業先鋒,為歐洲、美洲、亞太、中東及非洲220多個國家及地區的用戶提供服務。
Booking Holdings集團旨在幫助每一個人實現環球旅行、探索世界的夢想。 B.V. 公司于1996年成立,向用戶提供各種類型住宿的優惠價格,其中既有小型的家庭經營住宿加早餐旅館,也有五星級豪華酒店。 繽客于2010年在中國成立第一個辦公室,由最先的6個人發展至今,目前我們在中國總員工數已發展至近750人,并在上海、北京、成都、廣州、西安、青島、三亞成立了辦公室。

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